zwin7's Privacy Policy
This policy clearly explains how important your personal information is to us — covering everything from collection to protection.
Introduction & Scope
This Privacy Policy applies to the zwin7 platform. When you use zwin7's website, mobile interface, or related services, the terms of this policy automatically come into effect.
zwin7 believes that user privacy is a fundamental right. We commit that your personal information will be used only for the purposes described in this policy — and for no other purpose. Please read this policy carefully, as it explains your legal rights and obligations.
This policy applies specifically to users located in Bangladesh. By continuing to use zwin7's services, you are considered to have given your consent to this Privacy Policy.
This policy may be updated from time to time. In the event of changes, a notice will be posted on the website and the date on this page will be updated.
Section 2
What Information We Collect
zwin7 collects the following categories of information to ensure service quality and improve the user experience:
2.1 Information You Provide Directly
When you open an account or use services on zwin7, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Contact details — mobile number or email address
- Identity document information (when required for KYC verification)
- Payment-related information — such as details associated with your bKash, Nagad, Rocket, or Upay account
- The content of communications with customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Browsing activity on the platform and information about pages visited
- Login duration and session-related information
- Data collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
Information related to deposits, withdrawals, and betting activity is logged. This information is retained for account security, fraud prevention, and financial reporting.
How We Use Your Information
zwin7 uses collected information for the following legitimate purposes:
3.1 Service Delivery & Operations
- To complete the account creation and verification process
- To manage deposit and withdrawal processes
- To keep gaming services running without interruption
- To provide bonuses and promotional offers
- To deliver customer support
3.2 Security & Protection
- To prevent fraud, money laundering, and unauthorized access
- To detect unusual account activity
- To meet legal obligations and regulatory requirements
- To enforce responsible gaming policies
3.3 Service Improvement
- To improve platform performance and the user experience
- To use analytical data in developing new features and products
- To identify and resolve technical issues
3.4 Communications
- To send important account-related notifications
- To provide transaction confirmation messages
- To respond to support tickets
- To send security alerts (when suspicious activity is detected)
zwin7 never sells or rents your information to third parties. Information sharing occurs only in the limited circumstances described in this policy.
Information Sharing & Disclosure
zwin7 may share information in the following circumstances and with the parties listed below:
4.1 Service Provider Partners
We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing, fraud detection, cloud storage, and customer support technology. These partners process information only according to our instructions and do not use it for any purpose of their own.
4.2 Legal Obligations
Information may be disclosed to comply with a court order, a lawful request from law enforcement authorities, or the requirements of applicable law. In such situations, we will disclose information only to the extent required by law.
4.3 Business Transfers
If a change occurs to zwin7's business structure in the future (such as a merger or acquisition), user information may form part of the transferred assets. In such an event, we will notify users in advance.
4.4 With Consent
Outside the circumstances described above, information will not be shared with any third party without your explicit consent.
Cookies & Tracking Technologies
The zwin7 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help identify you on return visits.
5.1 Cookies We Use
- Essential Cookies: Required to maintain login sessions and run core functions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Monitor platform usage to help improve the service.
- Security Cookies: Used to detect fraud and unauthorized access.
5.2 Cookie Controls
You can block or delete cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some platform functions to stop working properly.
Data Security Measures
zwin7 uses industry-standard security technologies to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transferred between your browser and our servers goes through encrypted channels and cannot be read by third parties.
- Secure Data Storage: Sensitive information is stored in encrypted databases, not in plain readable format.
- Access Controls: Only authorized personnel can access specific data, and all access is logged.
- Regular Security Audits: Our systems undergo regular security testing.
- Two-Factor Authentication: An additional verification layer is provided to protect your account.
While we are committed to ensuring the highest level of security, no organization can guarantee complete security on the internet. We therefore recommend keeping your account password confidential and changing it regularly.
If you suspect that your account security has been compromised, notify our support team immediately.
Data Retention Period
zwin7 retains user information only for as long as necessary. In determining retention periods, we consider the following:
7.1 Active Accounts
While your account is active, all information required to provide the service is retained.
7.2 After Account Closure
After your account is closed or deleted, some information may be retained for a specified period — particularly to meet legal obligations, maintain records of financial transactions, and resolve disputes.
7.3 Data Deletion Requests
For information that is not required to be kept under a legal obligation, you may contact the support team to request deletion. We will process your request within a reasonable time.
Your Rights & Controls
You have the following rights regarding your information on the zwin7 platform:
8.1 Right to Access
You may request at any time what information we hold about you. We will provide a summary of that information within a set timeframe.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting the support team.
8.3 Right to Deletion
Where information is not subject to a legal obligation to retain it, you may request that your personal information be deleted. Processing this request may require closing your account.
8.4 Right to Object to Processing
In certain circumstances you may object to the processing of your information — particularly in relation to marketing communications.
8.5 Right to Data Portability
You may request your information in a structured, easily readable format.
To exercise these rights or for any data-related requests, please contact our support team: [email protected]
Protection of Minors
zwin7's services are for users aged 21 and above only. We do not knowingly collect any information from minors.
An age verification process is in place during registration. If we become aware that a minor has opened an account on our platform, that account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please let us know at [email protected].
Third-Party Services
The zwin7 platform features services from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers follow their own privacy policies. We are not responsible for the data collection or use practices of these third parties.
For payment processing, the privacy policies of bKash, Nagad, Rocket, and Upay apply. Information these services collect during a transaction is governed by their own policies.
Policy Changes
zwin7 reserves the right to update this privacy policy periodically. Depending on the nature of the changes, we will:
- Post a prominent notice on the website
- Notify you through your registered contact method
- Update the "Last Updated" date at the top of this page
For significant changes, we will give you appropriate notice before the changes take effect. Continued use of the platform after the changes will be considered as your agreement to the new policy.
Section 12
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:
- 24/7 Live Chat: Log in to the platform and use the live chat support directly
- Email: [email protected]
Our support team provides assistance in both Bengali and English. For privacy-related requests, including "Privacy Request" in the subject line of your email will help us process it faster.
Your privacy is our highest priority. zwin7 is committed to always handling your information with care and responsibility.
This privacy policy has been prepared in Bengali and it is the final and binding document.